Shopclues is one of India’s fastest growing e-commerce platform retailing products in electronics, fashion, beauty, healthcare, home décor and many more segments. It claims the title of the largest managed marketplace and boasts the best online shopping experience you will ever encounter. Providing complete buyer protection, Shopclues.com ensures you can be confident that you are purchasing from reliable merchants.
How do they make this possible? How has this platform grown so significantly?
A quick look inside Shopclues.com
When you first get on the site you are prompted to join the site, like many other sites but thankfully this is not mandatory. The site has a playful and inviting feel; it draws the attention of the potential buyer and keeps them there. The home page is decorated with many items on sale, a plethora of discounts in your face as soon as you visit. At the top of the page they have put their ‘Band of Trust’ ensuring customers that they have great selections, low prices and fast delivery, making you feel a little more comfortable as you delve deeper into what Shopclues.com has to offer. Best sellers, popular items and new arrivals are also listed on the home page.
On the left hand side of the screen there is a list of categories listed by popularity. Hover over any of these categories and a list of subcategories will pop up as well as a list of the popular brands and at least one deal you can find in that particular category.
The search bar at the top of the screen allows you to search for anything, with dynamic drop downs; helping you find things easily and faster. You may also search for something in a particular category, all at the top of the page.
The site loads up pretty fast and is responsive and it is accessible from mobile devices and tablets.
Products range at Shopclues
Shopclues.com stacks a wide range of products ranging from clothing, electronics, shoes, jewellery, accessories, books, toys, appliances, gardening tools, you name it, and they have it. With high end brands such as Puma, Reebok, Samsung, Apple, Nokia, Sony, Tommy Hilfiger, Nike, Lacoste, Helix, Timex; the list goes on and on.
Deals from Shopclues: Also at the top of the screen at the home page is a row with a number of deals, suitable for a particular time and customers’ requirements, listed under names such as:
Sunday Flea Market, (like, every Sunday there are new items here which they have discounted for Sunday alone), Festive specials, Monthly Shopping Mania, Top Fashion Picks, TV Carnival, Laptop Special, Fitness Frenzy Sale, Healthcare Special, Wall Sticker Special and clearance sale from time to time.
There is a sale and discount for almost everything on this site and therefore, you are guaranteed to become a loyal customer, if discount shopping is your thing. You can also check the latest listing of deals and discounts offered by Shopclues at this page of CouponMinister.
Shopclues Shopping Insights
Payment Options: There are many ways to pay with Shopclues.com. Net Banking, all major credit cards, debit cards and cash cards are accepted. Cash on Delivery is also offered on select items.
You have the option to pay by Easy Monthly Installments (EMI). These plans are only available for Citibank and HDFC Bank Credit Cards. However, you will have to pay a transaction fee of 3% and 5% for 3 months and 6 months EMI respectively.
Redeem coupons while making payments: When you proceed to checkout, enter your email address and your shipping address, you will get to the “payment options” screen. Here is where you redeem your promotional coupons / gift certificate / clues bucks before you are prompted to enter any credit card number. Coupon codes are applicable once per user and are not applicable for Cash on Delivery orders. For all the latest working Shopclues coupons, don’t forget to check CouponMinister.
Customer Support: At Shopclues.com the customer is always the first thought in mind. The customer care number is 0124-441 4888, and on this number the customer service representatives are available on call from Monday to Saturday between 9am and 11pm and on Sunday between 10am and 6pm.
Shipping information and cancellations: All shipped items take 5-7 business days on average to be delivered and you can track your order on the site.
Once you have ordered is confirmed, you will receive an email and SMS when your order has been shipped. Most orders get shipped within 1 – 3 days of confirmation and if for some reason it is not shipped within that time, they inform you via email and SMS.
At Shopclues.com they give you the option to hold your order and ship it at your convenience. You can also check the status of your delivery at the courier website and schedule a delivery time by calling them.
If your order has not been shipped, you can cancel or modify at your will.
Return and Replacement: Shopclues.com will replace any order within 10 days of delivery with free return shipping if you product did not meet the specifications ordered by you:
- Wrong size,
- Wrong colour,
- Wrong quantity,
- Damaged, or
- Significantly different from the description given by the merchant.
As long as the delivered order isn’t used / worn or tampered with, and as long as it is accompanied by everything it was delivered with, Shopclues.com will replace it.
If you are approved for a refund it takes up to 2 weeks after initiation for the funds to be added to your account. If your refund is in the form of Clues Bucks then it will be credited to your Shopclues account immediately.
ShopClues activity on other mediums
Shopclues.com like other ecommerce websites has a strong social media presence and are active on the big four, i.e. Facebook, Twitter, Google Plus and Pinterest. On these sites they advertise new deals on their site as well as promote new arrivals in their inventory. They also hold lucky draws in respect of their deals and announce prizes to winners on their pages. They get their followers involved by asking questions about merchandise and also respond to customer queries as well. They have more than 13 lakh followers on Facebook, but not so many on Twitter, Google Plus and Pinterest.
Their blog is where Shopclues.com keeps you up to date with events that they are involved in as well as blogs with tips on everyday living such as making your own ornaments and refreshing your wardrobe. Of course they also promote their offers galore.
About the store
Shopclues.com, founded by Sanjay Sethi and Sandeep Aggarwal, was launched in July 2011 in the Silicon Valley and they have not looked back since. With over 75 years of combined experience, they guarantee 100% satisfaction.
CEO and Co-Founder, Sanjay Sethi believes in creating Shopclues.com for the customers. Before Shopclues he was Global Product Head for Shipping & Logistics, Payments & Billing at eBay at the Silicon Valley headquarter.
Sanjay’s team stands behind him and behind this brilliant site and continues to update the site according to the customer’s needs so there will be no end to Shopclues’ growth.
In The Media
Most, if not all press releases praise Shopclues.com for taking the world by storm and growing 55% in just the last quarter of 2013. Shopclues.com has been featured in a myriad of press reports such as The Financial Express, The Times Of India, First Bulletin, Business Today and other leading magazines in India.
Shopclues.com received various awards. A few notable ones include:
- Best eRetailer of the Year – Value for Deals
- The E-Commerce Site of the Year
- Red Herring Asia Top 100 winners
Since initiation the site has experienced over 90x growth in revenue and that increases daily.