Naaptol is an online Indian store that retails a variety of products from different brands at reasonable prices. As soon as you reach the website, a pop-up opens which asks you to participate in some deal running on the website and also to participate by providing them with your email id. This is not a mandatory step and you can choose to close it, but certainly annoys you. Once you close the pop-up, you reach on the home page. The home page of the website is user-friendly, comprehensive and allows visitors to browse through product catalogues under various organized headings. The captivating slideshow on the homepage displays all amazing offers and discounts from the store. The ‘hot deals’ tab displays items that are on sale, new arrivals and items that are bought frequently by customers.
The site takes approximately 8 seconds to load fully for the first time, which is much slower than its competitor OLX. Although the site is not responsive, it makes up by having a mobile application for iPhone, Blackberry, Bada, Ovi, Windows and Android.
Naaptol deals, coupons and offers
The slideshow on the homepage displays various deals and offers that can be availed at the store. Naaptol also provides its customers with reward points on every qualifying action, for instance, 100 points on registering and 20 points on writing a review. 1 reward point is equal to Rs. 0.25 and these points can be used to reduce the cart value and avail maximum benefits. The ‘hot deals’ tab displays all items that are on sale at one place. From books to beauty products, the store offers substantial discounts to attract customers from all walks of life. You can also use CouponMinister to have a look at the latest Naaptol coupons and deals at one place for your convenience.
Products offered at Naaptol
From latest mobile phones to the most stylish apparel, Naaptol caters to the needs of all kinds of buyers. It showcases products from famous brands like Sony, Phillips, Samsung, BlackBerry and more. The site is structured into numerous categories which simplify the search and make it easier to use. The categories include mobiles, watches, laptops, tablets, cameras, consumer electronics, books and jewellery etc.
Shopping insights at Naaptol
Placing an order and making a payment: For selecting a product, you need to click on the ‘Shop now’ tab under the picture of the product. Then you add it to the cart by clicking on ‘Click here to buy’ or calling at 0922-348-8000. As you add more items to the cart, the site provides you with an option to continue shopping or to proceed to checkout. Before you proceed to checkout, in order to avail discount through naaptol coupon / voucher code, you simply have to tick the option ‘I have a Cash Voucher to Redeem’ which you see when you view your shopping cart. Once you tick this option, a box appears where you can type in the gift voucher code. The cart shows the total amount payable after deduction of gift voucher amount. The next step requires you to provide your shipping and billing information. Once you have provided all the information, you are given the option of entering and redeeming the reward points.
Payment modes: Naaptol provides you with a safe and secure shopping experience as you get the option to pay cash on delivery, transfer funds online or use your debit or credit card. All prepaid transactions are secured by VeriSign.
Delivery charges: Naaptol does not ship outside of India. For delivery within India, shipping charges apply and vary from city to city. They can be found in the product description of any product you want to buy. Most products are shipped within 3-5 days of order verification, however the store may take up to 14 days.
Returns and refunds: If the product does not conform to the product description stated on the website or is defective/damaged, you are entitled to claim a refund. To do so, you need to contact the customer support within 2 days of the date of delivery and ship the product back to the store within 10 days of the date of delivery. Naaptol will examine the product and then reship or replace it based on the verification. Products, for which a replacement is not possible, will be eligible for refund. For an online refund, the transaction might take 3-5 days. Also see: Cancellation policy,
Customer support: In case of any queries, you may call at +91 922-353-7000 from 10:00 am to 7:00 pm (Monday to Friday) or email at [email protected]
Specials at Naaptol
One of the special features at Naaptol is the ‘Payback loyalty program’ that allows users to earn valuable points, in lieu of which they can get discounts in their order value. Additionally, there are Naaptol Rewards, which are basically the store’s way to say thanks to its users for shopping goodies.
Naaptol is based in Mumbai, India and was founded in 2008 by Manu Agarwal of Naaptol Online Shopping Private Limited with the mission of helping people connect better and making the experience of buying easier. The store connects sellers and buyers on the online platform as well as offline and has grown to become one of India’s largest comparison based social shopping portal. It is worth mentioning that the portal isn’t a pure-play e-commerce company, but has created a unique home shopping experience.
Naaptol and social media
The store does not maintain an online blog; however actively manages its pages on Twitter, Pinterest, Facebook, Google+ and Youtube. On Facebook, the store has over 2,00,000 likes and features its products highlights, announces its contests and their winners, posts about its sales and exiting deals and discounts that it offers, and responds actively to all queries. Similar activities are carried out on Twitter, where it has over 3000 followers and on Google+ where is has 2000+ followers. Even on Pinterest, where it has 125 followers, the store keeps sharing beautiful pictures of its products.
Naaptol in the news
Since its inception in 2008, Naaptol has been in the limelight for it being acknowledged as not only an e-commerce website, but a unique home shopping experience. It has been highlighted in media in a lot of articles including articles in Business Standard, The Economic Times and TechCircle.in for its founder and funding.