The bigbasket.com website is an online retail store for groceries and gives you a great convenience of ordering groceries online while being at home. BigBasket currently operates in Bangalore, Hyderabad and Mumbai, and prior to engaging in any other activities at the website, it is recommended that you select your current city, which option is provided at the website home page.
Shopping tips for BigBasket.com
#1 Birthday discount – Provide your birthday in the profile section and while checking out try the coupon ‘BIRTHDAY’. It has been known to work. I tried it at the time of writing this tip and got this error “This eVoucher code is restricted”. So, in all probability, this will work. You may just get a neat discount. So, don’t forget to order groceries through BigBasket on your birthday.
#2 Additional discount with PayU – If you are like me who has ordered groceries through BigBasket for ten’s of times, and is fully satisfied with their service quality, there is no reason that you shouldn’t pay online instead of COD. To top it up, paying with PayU gives an additional discount over and above the standard coupons and deals provided by the website. I end up saving Rs. 50 almost every time while paying with PayU.
#3 Instant credit for unavailable / spoilt products – Sometimes you realize after a few days that the perishable food products (fruits and vegetables) you ordered are not good in quality / spoilt. Just call up the customer care and tell them and they will simply credit money for those items to your account. If you ask them to take it back, they will simply ask you to put it in the trash. Sending someone back to collect doesn’t simply work out for them for small items. I had no problem getting a credit for 1 Kg of mangoes, where half of them were good and half bad. :)
#4 Add to your order – Sometimes, you just realize that you placed an order but forgot to add a few products. Just call the customer care center and they will help you in adding the missed product(s) to your cart. If you have paid online, then the remaining can simply be paid by cash. Make sure to call before you get the message from BigBasket stating that your order is processed and is ready for dispatch.
To first reach the website’s home page, it takes almost 9 seconds, according to tests. The home page of the website is cluttered; however, with the aim of providing a concise listing of all product references at one point and centralizing the home page, it is certainly a good resource once you become used to the format of the website. A search bar also appears when you reach the home page. Once you choose to search a product and enter your keyword, all products of the same category show up in nifty drop down menu, and can be directly added to your shopping cart.
Prominent links are provided across the home page for offers and promotions, product categories, faq’s addressing your queries, mobile applications and user testimonials. At the bottom, special links are also provided for most popular brands and most popular categories. Adding products to cart is extremely easy but registration is mandatory for making a purchase at BigBasket.com.
The site is not optimized for mobile devices and doesn’t have a mobile site as well. Special BigBasket apps compatible to iPhone and android have, however, been developed.
BigBasket coupons, offers and special promotions
The website’s special link of offers and promotions lead you to store wide discounts provided regularly across the product categories as well as special promotions. This store page at CouponMinister tries to assist you in finding the latest and most suitable BigBasket coupons, offers, promotions, deals and discounts from BigBasket.com. The coupons available here may help you save considerable amounts on shopping at Bigbasket.com.
Groceries from Big Basket
The products offered at the online store are categorized under broad categories, like, fruits and vegetables, staples, bread, dairy and eggs, beverages, confectionery, personal care, household products, meat as well as branded foods, counting to more than 10,000 products and 1000 brands. The most popular brands include BB Royal, Fresho, Aashirvaad, Nandini, Kellogs, Surf Excel, Amul, Saffola, Britania and Tropicana; and the most popular categories include beverages, breakfast cereals, cleaning agents and articles, confectionary, detergents, diapers and wipes and tea and coffee.
Big Basket shopping insights
At the time of shopping from the portal, you have to select the most convenient slot out of the 4 specified slots for delivery of supplies at your place and the portal assures to deliver your orders at such time without fail. This option of selecting your delivery slot emerges when you add products to shop in your shopping kart and want to make checkout at the store. And only choosing your preferred slot, you are to review your order and pay for the same.
While choosing payment options, you can avail connected discounts for products on offer. You can also redeem a Big Basket coupon code found at this page by entering it where the coupon code can be added at final payment page.
Payment options: You can make payments by using Mastercard, Visa, Ezeclick or any of your bank debit cards. Cash on delivery option for making payments is also available which reminds you of grocery shopping from any other physical store.
Delivery and return policy: The website provides free delivery of products if the order values more than Rs. 1000. For orders valuing below Rs. 1000, Rs. 20 is charged in Bangalore and Hyderabad and Rs. 25/- in Mumbai.
Upon delivery, if you do not wish to have a particular product that you ordered for, you need to notify the delivery guy about the same at that instant. The delivery guy will take the product back from you and issue you a credit note for the same amount. The credit note could be redeemed while making next order purchase at the website.
Customer care: A special helpline number +91 80 3355 1000 is provided which is active from 7am to 10pm for you to place and check for your orders as well as for connecting you to executives who can address your queries with regard to any issues faced by you. You can also drop in your queries to Customer Service Team at the email [email protected].
About the BigBasket Store
The portal was launched in the January of 2012, when the pioneers of Indian e-commerce industry, V S Sudhakar, Hari Menon, Vipul Parekh, V S Ramesh and Abhinay Choudhary, the founder members who started FabMart.com a decade ago, wished to play their second innings in the e-commerce sector and joined hands with the Bangalore-based entrepreneur couple, K Ganesh and Meena Ganesh, as angel investors.
Social presence of the Big Basket Store
The online store maintains social media networking pages on Facebook, Twitter and Google Plus, in order to connect with its patrons. Although not much is done on Google Plus, the Facebook and Twitter pages feature the general activities happening in Bangalore, Hyderabad and Mumbai. Sometimes, posts about good deals and promotions from Big Basket are also showcased.
BigBasket in the news
The website has received media attention from time to time. Right from the time of its launch, the stories about its founders, who faced the dotcom bubble burst in India and re-launched their retail business with Big Basket, have found place in Economic Times, Times of India, Financial Express, Forbes India, Hindustan Times, Hindu, DNA, The New Indian Express, Financial Chronicle and other popular regional newspapers.